After Hours Level 2 Remote Session
After Hours Level 2 Standard Remote/Phone Support Session, covers a single session up to one and a half hours. A DidItBetter Software Support team member will connect to the end user’s system for DidItBetter solution installations, upgrades, creating or fixing folder relationships (aka relationships therapy), troubleshooting a new 'Do It Yourself' installation, and/or diagnostic. Migration support, troubleshooting, and 3rd party product support require a Premier Support package.Support is available by appointment with two to three business day advance notice Monday through Friday from 5pm - 10pm EST excluding holidays. Should your session require higher level support services or exceed an hour and a half, additional charges will apply with payment due at the end of the session.