Priority Level 2 Single Remote Support Session
Level 2 Priority Remote Support - Single Session: Our DidItBetter Software Support team will connect to the end user’s system to assist with the DidItBetter solution installation, upgrade, creating or fixing folder relationships (aka relationships therapy), troubleshooting a 'Do It Yourself' new installation, and/or diagnostic. This is a single session which covers up to 1 hour of remote/phone support services in a single session. Migration/move/reinstalling on new on premise server support, troubleshooting, and 3rd party product support require a Premier Support package.Priority support is scheduled same/next business day or first available appointment Monday through Friday from 9am to 4pm EST excluding holidays. Should your session require higher level support services or Microsoft party product support, additional charges will apply with payment due at the end of the session.